The Customer Centric Approach

3 September 2025 | Online, 8:30AM to 10:00AM | Complimentary Registration

Training Objectives:

At the end of this training, participants are expected to:

• identify and explain at least three key principles of a customer-centric approach and discuss how these principles can be integrated into their daily work processes;

• analyze and respond to a customer scenario by applying at least two customer service strategies (e.g., active listening, empathy, personalized service) that promote a positive customer experience; and

• create a personalized action plan that incorporates at least two specific steps for improving customer interactions and delivering exceptional customer service in their role.