Conflict Resolution and Difficult Conversations in the Workplace

13 August 2025 | Online, 8:30AM to 12:00PM | Php1,680

Training Objectives:

At the end of this training, participants are expected to:

• apply at least three conflict resolution strategies (e.g., negotiation, mediation, collaboration) in a simulated workplace conflict scenario and demonstrate their effectiveness in resolving the issue;

• identify and differentiate between five common communication styles (e.g., assertive, passive, aggressive, passive-aggressive, and manipulative) and demonstrate how to respond appropriately to each style in difficult conversations; and

• develop a structured action plan for handling future difficult conversations, incorporating techniques like active listening, empathy, and assertiveness to ensure productive outcomes.