March to May 2017—One hundred forty Lifeline Diagnostics Supplies, Inc. employees underwent two-day Effective Business Correspondence Training in five batches scheduled from March to May 2017. Two of the batches included sales and marketing personnel while the other three included technical support, admin, and other departments. Facilitated mostly by BIZCORE’s Aleksandrov Ivan Burcer, the learning sessions included topics such as English grammar refresher, better email correspondences, and proofreading. The Effective Business Correspondence Training was customized based on the participants’ pre-training comprehensive English communication assessment.