Mastering De-escalation: A Customer Service Essential

9:00AM-12:00PM | May 22, 2024 | Live online via Zoom | ₱1,430 per person

In this training, you will learn: 

• Different Kinds of Customers

• Two Communication Techniques to De-escalate

• Professionalism and Customer Service Follow Through

Why Attend?

If you want to handle challenging customers with improved professionalism and communication skills, then this training is for you!

Register now to reserve your place and become a better customer service frontliner!

We look forward to having you join us online at 9:00 AM on May 22, 2024.

Recommendations for this training

This training is best taken with the following programs:

• Excellent Customer Service Essentials on April 3, 2024

• Critical Thinking, Problem Solving, & Decision Making Skills on August 7-8, 2024

• Personality Enhancement: Branding, Grooming, Business Etiquettes on October 2, 2024

• Grace Under Pressure: Stress Management Techniques on November 20, 2024

Know more about the other programs above by looking at the 2024 Public Calendar.